How can I get technical support?Our technical support team is available 24/7 via email at support@datros.com or by phone at 1-681-465-7177. You can also submit a ticket through our dedicated support portal for real-time monitoring and power system issues.
What are the contact hours for customer service?General customer service and account inquiries are handled Monday to Friday, 9 AM to 6 PM EST. For urgent operational issues related to data center monitoring, our technical line is always open.
Where can I find documentation and guides?Comprehensive technical documentation, API references, and user guides for the Datros platform are available in the 'Resources' section of our website. This includes details on AI load balancing and thermal state monitoring.
How do I report a critical system alert?Critical alerts for power density or cooling efficiency should be reported immediately via our 24/7 emergency hotline at 1-681-465-7177 (ext. 2) or by using the high-priority alert function within your Datros dashboard.
Who should I contact for billing or contract questions?Please direct all billing, invoicing, and contractual inquiries to our accounts team at billing@datros.com. We aim to respond to all queries within one business day.
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